Privacy Policy

Last updated: 12 November 2026

What we collect

• Operator account: mobile number, login ID and password (stored only as a salted hash).
• Recharge and usage records: amount, date, payment reference, number of forms used, and the applicant name entered for each form (for the operator's own history).
• Payment data is processed by our payment partner (Cashfree Payments). We do not see or store card, UPI PIN or bank login details.

Applicant details

Applicant details used for filling (name, address, documents etc.) are saved only on the operator's own computer inside the extension and are autofilled into the official portal form on the operator's own browser. They are not uploaded to HelpSeva servers.

Submission receipts

After an application is submitted, a copy of the portal's acknowledgement receipt is saved on the operator's computer and a copy is stored in HelpSeva's private cloud storage (Google Drive), filed under the operator account and the form code. This is kept only as proof of submission for billing, credit refunds and dispute resolution, is accessible only to the business owner, and is deleted after 12 months.

How we use data

Only to run the service: login, credits, recharge, refunds and support. We do not sell or share data with anyone except the payment partner as needed to process payments, or when required by law.

Security & retention

Data is stored on secure cloud infrastructure with access limited to the business owner. Operators may request deletion of their account by contacting us.

Contact

Email: support@helpseva.com
Address: WARD NO 09 , BARWAT SENA , BETTIAH , WEST CHAMPARAN , BIHAR , 845438