Refund & Cancellation Policy

Last updated: 12 November 2026

Credits for applications

If an application is started but not submitted on the portal (for example internet failure, portal error, or the operator cancels before submission), the credits for that application are returned to the operator's HELPER account automatically, normally within 15 minutes. Credits for applications that were successfully submitted are not refundable.

Recharge payments

If money is debited but credits are not added, the credits are added after verification, or the amount is reversed to the original payment method. Failed or duplicate payments are reversed by the bank / payment partner, usually within 5–7 working days.

Unused credits may be refunded on request within 7 days of purchase by contacting us. Approved refunds are made to the original payment method within 7 working days.

Contact

Email: support@helpseva.com
Address: WARD NO 09 , BARWAT SENA , BETTIAH , WEST CHAMPARAN , BIHAR , 845438